Terms & Conditions

Last Updated: February 2025

Agreement to Terms

By accessing or using the 24/7 Metro Restoration website (247metrorestoration.com) and any related services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Services

24/7 Metro Restoration provides emergency restoration services including water damage restoration, fire and smoke damage cleanup, storm recovery, mold remediation, biohazard and trauma remediation, and property reconstruction throughout the Greater Charlotte-Metrolina region. Service availability, scope, and pricing may vary based on your specific situation and location.

Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others. You may not use this site to transmit harmful, threatening, abusive, or otherwise objectionable material. All content on this website, including text, images, logos, and graphics, is the property of 24/7 Metro Restoration and is protected by applicable intellectual property laws.

Contact Forms and Information Submission

When you submit information through our website contact forms, you agree that the information provided is accurate and complete. We will use the information you submit to respond to your inquiry, provide requested services, and communicate with you about your restoration needs.

SMS/Text Messaging Terms and Conditions

By providing your phone number and opting in to receive text messages from 24/7 Metro Restoration, you agree to the following terms:

Program Description: 24/7 Metro Restoration may send you text messages related to service updates, appointment reminders, project status notifications, emergency communications, promotional offers, and other information related to our restoration services.

Message Frequency: Message frequency varies based on your interaction with our services. You may receive recurring messages. During an active restoration project, message frequency may increase to keep you informed of progress and scheduling.

Message and Data Rates: Message and data rates may apply. 24/7 Metro Restoration is not responsible for any charges from your wireless carrier related to text messaging. Please contact your wireless carrier for details about your messaging plan.

Opt-In: By texting a keyword to our number, submitting a form on our website with your phone number, or otherwise providing your express written consent, you are opting in to receive text messages from 24/7 Metro Restoration.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a final confirmation message and will no longer receive text messages from 24/7 Metro Restoration unless you opt in again.

Help: For assistance, reply HELP to any text message you receive from us, or contact us directly at 704-376-3553 or via email.

Supported Carriers: Supported carriers include but are not limited to AT&T, Verizon, T-Mobile, Sprint, and most major US wireless carriers. Carriers are not liable for delayed or undelivered messages.

No Mobile Information Sharing: We do not sell, rent, or share your mobile phone number or any information collected through our SMS program with third parties for their marketing purposes. Information collected through our SMS program will only be used in accordance with our Privacy Policy.

Consent Not Required: Consent to receive text messages is not a condition of purchasing any goods or services from 24/7 Metro Restoration.

Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis. 24/7 Metro Restoration makes no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, or reliability of the information on this website. Restoration outcomes may vary depending on the nature and extent of damage, environmental conditions, and other factors.

Limitation of Liability

To the fullest extent permitted by law, 24/7 Metro Restoration shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use this website or our services.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. 24/7 Metro Restoration does not endorse or assume responsibility for the content, privacy policies, or practices of any third-party websites.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.

Changes to These Terms

24/7 Metro Restoration reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website after any changes constitutes your acceptance of the revised terms. We encourage you to review these Terms and Conditions periodically.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

24/7 Metro Restoration
2725 Westinghouse Blvd, Suite 1000
Charlotte, NC 28273
Phone: 704-376-3553
Emergency: 704-372-1200

Servicing the Greater Charlotte-Metrolina Region