Privacy Policy

Last Updated: February 2025

24/7 Metro Restoration ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (247metrorestoration.com), use our services, or communicate with us, including through our SMS/text messaging program.

Information We Collect

We may collect the following types of personal information:

Information You Provide Directly: Name, phone number, email address, mailing address, property address, and any other information you submit through our website contact forms, by phone, by text message, or in person when requesting our services.

Information Collected Through Our SMS Program: When you opt in to our text messaging program, we collect your mobile phone number, opt-in consent, and the content of text messages you send to us.

Information Collected Automatically: When you visit our website, we may automatically collect certain information such as your IP address, browser type, operating system, referring URLs, and general usage data through cookies and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide requested restoration services. To communicate with you about scheduling, project updates, and service-related matters. To send text messages you have consented to receive, including service updates, appointment reminders, project notifications, and promotional messages. To improve our website, services, and customer experience. To comply with legal obligations and protect our rights.

SMS/Text Messaging Privacy

When you opt in to receive text messages from 24/7 Metro Restoration, the following applies to your information:

We collect your mobile phone number and consent status for the sole purpose of sending you text messages you have agreed to receive. We do not sell, rent, loan, trade, lease, or otherwise share your mobile phone number or any personal information collected through our SMS program with third parties or affiliates for their marketing purposes. Information collected as part of our SMS program is used exclusively to provide the messaging services you requested and to administer our text messaging program. Your opt-in data and consent information will be retained for as long as you remain an active subscriber to our SMS program. You may opt out at any time by replying STOP to any text message from us.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, and delivering services to you, including our SMS messaging platform provider. These providers are obligated to keep your information confidential and use it only for the purposes we specify.

Insurance Companies: With your authorization, we may share project-related information with your insurance company to facilitate claims processing.

Legal Requirements: We may disclose your information when required by law, to comply with legal process, to protect our rights, or to ensure the safety of our customers and the public.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

Access: You may request to know what personal information we have collected about you.

Correction: You may request that we correct any inaccurate personal information.

Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

Opt-Out of SMS: You may opt out of receiving text messages at any time by replying STOP to any message from us.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

24/7 Metro Restoration
2725 Westinghouse Blvd, Suite 1000
Charlotte, NC 28273
Phone: 704-376-3553
Emergency: 704-372-1200

Servicing the Greater Charlotte-Metrolina Region